Tracking eGift / PayPal transactions

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    You can track your eCommerce transactions with your PayPal merchant account and your Ackroo administrator account.

     

    Find your PayPal transactions in the 'Activity' tab

    PayPal_Activity.png

     

    Click on a transaction to open the transaction's details

    PayPal_Transaction.png

     

    Important information to be noted in the transaction's details page:

    • Transaction ID (Above: 7UK89865SB0562202)
    • order_id (Above: 98)
    • Payment Status (Above: Completed)

     

    You can find this transaction in Ackroo's program console, in the eCommerce tab

    AAckroo_eGift_Details.png

     

    As can be seen above, PayPal's Transaction ID is the 'Reference' number in Ackroo. This information can be used to search and find the transaction in Ackroo.

    If you are unable to find the transaction in Ackroo, please send the order_id to support@ackroo.com with a short description of the issue.

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