I can't access the customer's loyalty funds?

Some merchants prefer their customers have earned a specific amount of loyalty before they are able to redeem it.  These merchants can apply a loyalty redemption threshold to their program which reflects the amount a customer needs to earn before they can redeem.

For example; A customer has come in and wishes to spend $45 from the loyalty they've earned.  You have confirmed that there is $75 in earned loyalty but when you swipe the card to redeem the funds, you get a message advising that the amount doesn't meet the requirements because there is a redemption threshold of $50 applied.

In this case, you'll need to advise the customer of the threshold and give them the option to top-up their purchase.  Alternatively you can speak to your program administrator about turning this function off.

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