In the event that your customers gift/loyalty rewards card has been lost, stolen, or damaged (unusable), you can replace the card for them by transferring their Balance and Registration Details to a new card and deactivate the old card.
To transfer funds to a new card;
Visit https://manage.ackroo.com and sign in.
- Select the Cards tab
- Quickly locate a card by typing any piece of information you know about the card into the Search field including;
- Card number
- Customer name (if registered)
- Customer email (if registered)
- Once the matching card populates in the table, select the Action button and Transfer Funds
- In the pop-up form, enter the NEW card number.
- You can then check/leave unchecked if the lost/stolen card should be Destroyed (recommended so that card cannot be transacted on again).
Clicking on Transfer Funds will transfer all of your customers' registration data and balances to the new card.