Transfer Funds

    Follow

    In the event that your customers gift/loyalty rewards card has been misplaced or stolen, you can replace the card for them by transferring their balance to a new card and deactivating the old card.

    To transfer funds to a new card;

    Visit https://manage.ackroo.com and sign in.

    • Click on the Cards tab
    • Quickly locate a card by typing any piece of information you know about the card into the Search field including;
      • Card number
      • Customer name
      • Customer email
    • Click on the Action button and select Transfer Funds
    • Enter the NEW card number.
      • You can then decide if you want to deactivate the lost/stolen card.

    Clicking on Transfer Funds will transfer all of your customer’s data and balances to the new card

    Was this article helpful?
    0 out of 0 found this helpful

    Comments

    Get Additional Help

    Visit our Helpdesk for additional help and support.