In the event that your customers gift/loyalty rewards card has been misplaced or stolen, you can replace the card for them by transferring their Balance and Registration Details to a new card and deactivate the old card.
To transfer funds to a new card;
Visit https://manage.ackroo.com and sign in.
- Select the Cards tab
- Quickly locate a card by typing any piece of information you know about the card into the Search field including;
- Card number
- Customer name (if registered)
- Customer email (if registered)
- Once the matching card populates in the table, select the Action button and Transfer Funds
- In the pop-up form, enter the NEW card number.
- You can then check/leave unchecked if the lost/stolen card should be deactivated (recommended).
Clicking on Transfer Funds will transfer all of your customers' registration data and balances to the new card.