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Deactivating cards

In the event that your customers gift/loyalty rewards card has been misplaced or stolen, you can replace the card for them by transferring their balance to a new card and deactivating the old card.

To deactivate a card;

Visit https://manage.ackroo.com and sign in.

    • Click on the Cards tab
    • Quickly locate a card by typing any piece of information you know about the card into the Quick Search field including;
      • Card number
      • Customer name
      • Customer email

Click on the Action button and select Deactivate.  This will render the card inactive and no longer able to process transactions.

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