Deactivating cards

In the event that your customers gift/loyalty rewards card has been misplaced or stolen, you can replace the card for them by transferring their balance to a new card and deactivating the old card.

To deactivate a card;

Visit https://manage.ackroo.com and sign in.

• Click on the Cards tab
• Quickly locate a card by typing any piece of information you know about the card into the Quick Search field including;
  • Card number
  • Customer name
  • Customer email

Click on the Action button and select Deactivate.  This will render the card inactive and no longer able to process transactions.