In the event that your customers gift/loyalty rewards card has been misplaced or stolen, you can replace the card for them by transferring their balance to a new card and deactivating the old card.
To deactivate a card;
Visit https://manage.ackroo.com and sign in.
- Click on the Cards tab
- Quickly locate a card by typing any piece of information you know about the card into the Search field including;
- Card number
- Customer name
- Customer email
Click on the Action button and select Deactivate. This will render the card inactive and no longer able to process transactions.