Follow

Adjusting a transaction

Mistakes happen; if a transaction was completed in error for the wrong amount, you can adjust it right from the transactions view.

ADJUSTING A TRANSACTION

Visit https://manage.ackroo.com and sign in.

  • Click on the Transactions menu.
  • Locate the transaction you want to adjust by typing the transaction number or associated card number into the Quick Search field.
  • Click the ACTION button and click the Adjust sub-menu.
  • Enter the adjusted transaction dollar amount, the description and/or Clerk ID if applicable and click the OK button.

The adjusted transaction will be marked as reversed, a new transaction will be created to reverse the original transaction, and a second transaction will be created for the adjusted amount

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments