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Reversing a transaction

Mistakes happen; if a transaction was completed in error, you can reverse it right from the transactions view.

REVERSING A TRANSACTION

Visit https://manage.ackroo.com and sign in.

  • Click on the Transactions menu.
  • Locate the transaction you want to reverse by typing the transaction number or associated card number into the Quick Search field.
  • Click the ACTION button and choose the Reverse menu item.
  • Enter the description and/or Clerk ID if applicable amount and click the OK button.

A new transaction will be created in the amount of the reversed transaction, the reversed transaction will be marked as reversed.

 

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