Mistakes happen; if a transaction was completed in error, you can reverse it right from the transactions view.
REVERSING A TRANSACTION
Visit https://manage.ackroo.com and sign in.
- Click on the Transactions menu.
- Locate the transaction you want to reverse by typing the transaction number or associated card number into the Quick Search field.
- Click the ACTION button and choose the Reverse menu item.
- Enter the description and/or Clerk ID if applicable amount and click the OK button.
A new transaction will be created in the amount of the reversed transaction, the reversed transaction will be marked as reversed.