Reverse / Adjust / Edit a Transaction

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    Mistakes happen; if a transaction was completed in error, you can reverse it, adjust the amount, or edit its description right from the transactions view.

    To manage your transactions, visit https://manage.ackroo.com and sign in. Click on the Transactions tab, select 'Detailed View'.

    • Locate the transaction you want to reverse by typing the transaction number or associated card number into the Search field.
    • Click the ACTION button.

     

    REVERSING A TRANSACTION

    • Enter the description and/or Clerk ID if applicable amount and click the OK button.

    A new transaction will be created in the amount of the reversed transaction, the reversed transaction will be marked as reversed.

     

    ADJUSTING A TRANSACTION

    • Enter the adjusted transaction dollar amount, the description and/or Clerk ID if applicable and click the OK button.

    The adjusted transaction will be marked as reversed, a new transaction will be created to reverse the original transaction, and a second transaction will be created for the adjusted amount

     

    EDIT TRANSACTION DESCRIPTION

    • Enter the new description text and click the OK button.

    NOTE:  If you select the blue "+" sign, you'll see the description change.

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